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Terms & Conditions

Home Terms & Conditions

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Service Promise

A clear framework for relaxed, luxe appointments

These terms help us maintain a studio experience that is punctual, hygienic, and uncompromisingly premium for every guest. Booking with Toni & Guy Thudiyalur signifies your agreement with the guidelines below.

1. Appointments & Consultations

  • All services begin with a complimentary consult to align on style goals, maintenance, and pricing.
  • Arrive 10 minutes early so we can start pampering you on time.
  • Late arrivals beyond 15 minutes may require rescheduling or an abbreviated service.

2. Cancellations & Rescheduling

  • Need to shift plans? Please let us know at least 12 hours in advance.
  • No-shows or last-minute cancellations may incur a fee up to 50% of the reserved service value.
  • Frequent no-shows may require pre-payment for future bookings.

3. Color & Treatment Outcomes

  • We document formulas and at-home care notes for consistent results across visits.
  • Corrective color or extreme transformations may require multiple sittings; our stylists will map timelines and estimated investments in advance.
  • Results depend on current hair health, previous color history, and adherence to aftercare.

4. Payments & Retail

  • We accept all major cards, UPI, and cash. Prices include applicable taxes.
  • Retail purchases are non-refundable once opened, but we gladly exchange unopened products within 7 days.
  • Gift cards are valid for 12 months from the date of purchase.

Need clarification?

Our guest relations desk is happy to walk you through custom bridal packages, editorial day rates, or any special service requests. Email Thudiyalurthudiyalure@gmail.com or call +91 99423 66466.

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